Privacy Policy and Practices

Last Updated: [Insert Date]

Your information. Your rights. Our responsibilities.

At Enrolled Health, our philosophy is "consumers first." Every decision we make—including how we collect, maintain, and use your personal information—follows that principle. We want you to enroll with confidence and to be informed and empowered about your privacy.

Simply put:

  • We won't collect personal information without your knowledge or consent.
  • We won't knowingly disclose your personal information to a third party except as described in this policy.
  • You can access, correct, and (where applicable) delete your personal information.
  • We take reasonable measures to protect your information's security.
  • We will notify you of any data breach as required by law.

Who we are

This Privacy Policy explains how Enrolled Health ("Enrolled Health," "we," "us," or "our") collects, uses, discloses, and safeguards information through enrolledhealth.com, related subdomains, and any services, forms, or tools we provide (collectively, the "Site").

Scope

This Policy applies to information we collect:

  • On the Site, by phone, by email, via chat, or through web forms;
  • Through marketing and advertising technologies (e.g., pixels, cookies, analytics); and
  • From partners that help us facilitate quotes and enrollment with licensed insurance agents and carriers.

This Policy does not apply to third-party sites or services we do not control. Their privacy policies govern their practices.

Information we collect

1) Information you provide directly

Examples include:

  • Contact info (name, email, phone, address)
  • Demographics (age, household size)
  • Coverage preferences (plan interests, expected enrollment date)
  • Financial info relevant to eligibility screening (self-reported income ranges)
  • Communications (emails, chat messages, call recordings where permitted)

2) Information collected automatically

When you visit the Site, we may automatically collect:

  • Device and browsing info (IP address, device identifiers, browser type, OS)
  • Usage data (pages visited, links clicked, referring/exit pages, timestamps)
  • Approximate location (derived from IP address)
  • Session metrics (page load times, errors)

We use cookies, pixels, and similar technologies to enable core functionality, remember preferences, analyze traffic, and measure marketing performance. (See Cookies & similar technologies below.)

3) Information from third parties

We may receive information from:

  • Marketing/advertising partners
  • Analytics providers
  • Licensed agents/brokers and service providers supporting your enrollment journey

How we use your information

We use information to:

  • Provide quotes, connect you with licensed agents, and facilitate enrollment
  • Respond to inquiries and provide customer support
  • Personalize content and improve the Site's performance and usability
  • Perform analytics, reporting, and market research
  • Prevent fraud, secure our services, and comply with legal obligations
  • Send administrative and (with consent where required) marketing communications

Sharing your information

We may share information with:

  • Licensed insurance agents/brokers and relevant plan providers to help you explore options and enroll
  • Service providers/Processors (e.g., hosting, CRM, analytics, communications, customer support) under contracts that restrict their use of data
  • Advertising/analytics partners (see Cookies section) to measure performance and improve our outreach
  • Legal & compliance recipients where required by law, regulation, or to protect rights, safety, and security
  • Business transfers (e.g., merger, acquisition, asset sale), where your information may be transferred as part of that transaction

We do not sell your information for money. Under California law, some sharing for targeted advertising or cross-context behavioral advertising may be deemed a "sale" or "share." See Your privacy rights (California/CPRA) for opt-out options.

Cookies & similar technologies

We use:

  • Essential cookies for security, forms, and basic site features
  • Functional cookies to remember preferences
  • Analytics cookies/pixels to understand usage and improve the Site
  • Advertising cookies/pixels to measure and optimize campaigns

You can manage cookies via your browser settings. Blocking some cookies may limit Site functionality. To opt out of certain analytics/ads partners, you may also use platform tools or the Do Not Sell/Share My Personal Information link (if applicable) on our Site.

Communications

By submitting your contact details, you may consent to receive calls, texts (including via autodialer), and emails from Enrolled Health and/or licensed agents regarding plan options and enrollment. Message/data rates may apply. You can opt out at any time by following unsubscribe instructions or replying STOP to texts.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information (e.g., TLS encryption in transit, access controls). No method of transmission or storage is 100% secure. If we discover a breach affecting your information, we will notify you as required by law.

Data retention

We retain information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose.

Your choices & rights

Access, correction, and deletion

You may request access to, correction of, or deletion of your personal information (subject to legal exceptions). Contact us at ✉ [Insert Privacy Email] or ☎ [Insert Phone].

Marketing choices

You can opt out of marketing emails via the link in those messages. For texts, reply STOP. Even if you opt out of marketing, we may still send transactional or service messages.

California residents (CPRA) – Your privacy rights

If you are a California resident, you may have the right to:

  • Know/Access the categories and specific pieces of personal information we collected about you;
  • Delete personal information (subject to exceptions);
  • Correct inaccurate personal information;
  • Opt out of "sale" or "sharing" (as defined by CPRA) for cross-context behavioral advertising;
  • Limit use/disclosure of sensitive personal information (if applicable);
  • Non-discrimination for exercising your rights.

How to exercise your rights:

Submit a request at ✉ [Insert Privacy Email] or ☎ [Insert Phone]. We will verify your identity, which may require matching information we already hold. You may use an authorized agent (with proof of authorization).

Opt-out of Sale/Share:

Use the "Do Not Sell or Share My Personal Information" link on our Site (if applicable) and/or adjust cookie preferences via your browser and consent tools.

Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 provided information, contact us and we will take appropriate steps to delete it.

HIPAA notice

Enrolled Health is not a covered entity under HIPAA. In some cases, licensed agents, carriers, or other partners may be covered entities or business associates. Any protected health information (PHI) handled by such parties is governed by their HIPAA obligations and notices. This Privacy Policy governs our handling of information we collect through the Site.

International users

We operate in the United States. If you access the Site from outside the U.S., you understand your information may be processed in the U.S., where privacy laws may differ.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last Updated" date reflects the latest revision. Material changes will be posted on the Site and become effective when published unless otherwise stated. Your continued use of the Site after changes means you accept the updated Policy.

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